Etusivu / Hakijalle / Ammatilliset perustutkinnot / Merkonomi, Vocational Qualification in Business and Administration

Merkonomi, Vocational Qualification in Business and Administration

Customer Service and Sales

Merkonomi, Vocational Qualification in Business and Administration

Oulu Vocational College OSAO is now offering a study programme in Customer Services and Sales delivered completely in English. After graduation you will be qualified to work in various business-related jobs such as customer service, sales and marketing communications as well as international trade. You will also be well-prepared for applying to higher education. The course of study provides you with vocational as well as language skills that are an advantage when working in international business environments. 
The programme includes International Baccalaureate* career-related studies (IBCP)
*OSAO is an IB candidate school and pursuing authorization as an IB World School.

List of accepted new students 2017


Vaihtoehdot tutkinnon suorittamiseen



Applications are to be submitted directly to our online application system. Application period is from February 21 2017 to March 14 2017. Read the Applicant's Guide before submitting your application.

All applicants will be invited to participate to an entrance examination on 11 May 2017. The entrance examination measures oral and written English language skills, learning skills and learning motivation.

Who can apply
This program is for those who have completed basic education (approximately nine years) with a good command in English language and are without completed vocational qualification. Upper secondary or higher education graduates can be accepted only in exceptional case if there are free study places.

How to apply

  • Read the Applicant's Guide before submitting your application.
  • Fill in the online application form. The application is available during the application period from 21 February to 14 March 2017 and closes on the last day of application at 15:00 Finnish time.
  • Deliver photocopies of the school and work experience certificates to Business and Administration unit by 24 March at 15:00 Finnish time.
  • If you are graduating from Finnish comprehensive school in the spring 2017 deliver a photocopy of the school diploma by 9 June 2017 at 15:00 Finnish time.
  • Invitations to entrance examination are sent to all invited applicants by email. The entrance examination is arranged on 11 May 2017 in Oulu.
  • The results of student selection will be published 14 June 2017 at the earliest.
  • An accepted applicant must confirm his/her enrolment by 29 June 2017 at 15:00 Finnish time.
  • Studies start 10 August 2017. All selected students must bring their original documents to be verified on the first day of their studies.

Delivery address for the documents 

Oulun seudun ammattiopisto
Kaukovainion yksikkö, liiketalous
Kotkantie 2 C
90250 OULU

Planned duration of studies

August 2017, duration three years.

Study modules
Vocational modules, 135 credits

  • Customer Service, 30 cr
  • Services and Sales in Retail Trade,30 cr
  • Support Services in International Trade, 30 cr
  • Planning and Implementation of Marketing Activities, 15 cr
  • IBDP Business and Management, SL, 15 cr
  • IBDP English B, SL, 15 cr

Core subjects, 35 credits; Free-choice modules, 10 credits

Kaukovainio unit, Business and Administration »

Study places


Further information

Tiina Karvonen, Head of Department
+358 50 462 4720

Niina Miettinen, Study Councellor
+358 40 141 5317

Valitse ammatti / koulutus:


Tulosta sivu

Valitse tästä tutkintovaihtoehto, jonka haluat tulostaa.

Hae yhteishaussa
Nuorten aikuisten osaamisohjelma