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Merkonomi, Vocational Qualification in Business and Administration

Customer Service and Sales

Merkonomi, Vocational Qualification in Business and Administration

Oulu Vocational College OSAO is now offering a study programme in Customer Services and Sales delivered completely in English. After graduation you will be qualified to work in various business-related jobs such as customer service, sales and marketing communications as well as international trade. You will also be well-prepared for applying to higher education. The course of study provides you with vocational as well as language skills that are an advantage when working in international business environments. 
The programme includes International Baccalaureate* career-related studies (IBCP)
*OSAO is an IB candidate school and pursuing authorization as an IB World School.


Vaihtoehdot tutkinnon suorittamiseen



Applications are to be submitted directly to our online application system. The link to online application form will be available here during application period from February 21st 2017 to March 14st 2017. All applicants will be invited to participate to an entrance examination on 11.5.2016. The entrance examination measures oral and written English language skills, learning skills and learning motivation.

Who can apply
This program is for those who have completed basic education (approximately nine years) with a good command in English language and are without finished vocational qualification. Graduates can be accepted only in exceptional case if there are free study places.

Next application period

Commencement date and planned duration of studies
August 2017, duration three years.

Study modules
Vocational modules, 135 credits

  • Customer Service, 30 cr
  • Services and Sales in Retail Trade,30 cr
  • Support Services in International Trade, 30 cr
  • Planning and Implementation of Marketing Activities, 15 cr
  • IB Business and Management, SL, 15 cr
  • IB English B, SL, 15 cr

Core subjects, 35 credits; Free-choice modules, 10 credits

Kaukovainio unit, Business and Administration »

Study places

Further information

Tiina Karvonen, Head of Department
+358 50 462 4720

Niina Miettinen, Guidance Councellor
+358 40 141 5317

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